Insights
Product, design, AI, and engineering perspectives from our team.
Modernisation19 Aug 2026
SRE for Scale-Ups: Reducing Incidents Without a Team
Reliability incidents rising as you scale don't require a dedicated SRE team to fix — they require the right practices. Here's how CTOs can adopt error budgets, incident response, and on-call rotations with existing engineers.
7 min readChris Kerr
AI in production25 June 2026
AI Incident Response: What to Do When Your Model Fails in Production
When an AI model fails in production, the failure is often silent — no error code, just degrading outputs. This guide is a practical incident response playbook for ML and LLM systems: detection, severity classification, rollback, stakeholder communication, and post-incident review, built for technical leaders who need to extend their existing incident processes to cover AI-specific failure modes.
13 min readChris Kerr