Insights
Product, design, AI, and engineering perspectives from our team.
Trust and Safety AI: Moderation and Fraud for Marketplaces
A practical look at where AI genuinely helps marketplace platforms detect listing fraud, fake reviews, and account abuse — and where human review has to stay in the loop. Includes how this differs from customer-support chatbot use cases and what Australian governance guidance expects.
AI in Superannuation: Member Services, Fraud & APRA Reporting
A vertical guide to where AI is genuinely being applied across Australian superannuation funds — member servicing, fraud and scam detection, and APRA regulatory reporting — and the governance questions trustees need to answer first.
AI for Insurance and Insurtech: A Practical Guide
A practical look at where AI genuinely fits in insurance and insurtech — underwriting support, claims triage, and fraud detection — and the data quality and explainability obligations Australian insurers need to get right first.