Insights
Product, design, AI, and engineering perspectives from our team.
API Monetisation and Partner Ecosystem Architecture
API monetisation turns programmatic access to your platform into a product with its own pricing, SLAs, and go-to-market motion. This guide covers how to architect pricing, developer portals, rate limiting, and versioning for a durable partner ecosystem.
Contact Centre AI: Integrating Voice and Chat Automation
A practical look at integrating AI-driven voice and chat automation into existing telephony and CRM systems — covering integration patterns, where automation should and shouldn't replace agents, and how to measure impact honestly.
GS1 Standards and AI-Powered Supply Chain Visibility
GS1 barcoding and traceability standards give Australian logistics and manufacturing businesses a common language for identifying products and tracking custody events. This article explains how those standards work and where AI-powered visibility tools genuinely add value on top of them — and where they can't compensate for weak data foundations.
AI Vendor Procurement: An RFP Framework for True TCO
Comparing AI vendors on licence price alone almost always understates the real cost. This framework walks through how to structure an RFP, classify vendors by commercial model, and model total cost of ownership across integration, operations, and exit.
CPS 230 and AI Vendor Dependency Mapping for Financial Services
APRA's CPS 230 standard, effective from July 2025, requires regulated entities to map dependencies on critical operations — and AI vendors are increasingly part of that picture. Here's how financial services firms can approach AI vendor and model dependency mapping as part of operational resilience planning.
Consumer Data Right: Architecting Open Banking APIs
Architecting for Australia's Consumer Data Right comes down to three decisions: accreditation pathway, standards-compliant API design, and consent as an auditable, revocable system of record. Here's how fintech engineering teams should sequence them.
ISO/IEC 42001 Certification: A Guide for Australian Firms
ISO/IEC 42001 is the first certifiable international standard for AI management systems. This guide explains what it requires, how it compares to Australia's Voluntary AI Safety Standard and the EU AI Act, and what to have in place before pursuing certification.
CDR and Open Banking APIs: A Guide for Fintech Teams
CDR is Australian legislation giving consumers the right to share their data via standardised, regulated APIs. This guide explains what that means architecturally for fintech engineering teams, from accreditation models to the API standards you need to build against.
Engineering Capacity Planning for AI Adoption
Engineering capacity planning for AI adoption means matching team size, skill mix, and engagement model to the real technical workload an AI initiative creates at each stage. This guide covers how to spot the gap early and choose between fractional, contract, pod, and permanent resourcing.